RTA has teamed up with Avaya to allow drivers to pay traffic fine on a phone call using their credit card. The payment gateway of RTA call center can be accessed by calling at 8009090.
Apart from paying the traffic fines, the motorists can also use the IVR system of the call center to pay for driver license renewal, replacement of lost/damaged driving licenses, renewal of vehicle registration, replacement of lost/damaged vehicle registration, and the new Dubai Brand vehicle plate.
The Executive Director of RTA’s Customer Service, Ahmad Mahboub said, “The system is capable of blocking the potentials of cyber fraud when the credit card is lost, and an attempted use by unauthorized persons is detected. This feature is accessible through a series of steps generated by the system to the user. Thus, users of this technology are assured of the highest level of security.” He also said, RTA would be the first government institution to get advantage of the secure Payment Gateway of the Dubai Smart Government.
“The new service facilitates the processing of transactions and reduces the waiting time of callers. RTA has plans for adopting top-class standards and utilizing the latest technologies in service delivery. It is keen on opening new channels of communication with customers,” added Mahboub.